Terms and Conditions

Sage (UK) Limited products and services are intended for UK business use only, and not for consumers, or individuals under 18 years of age.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fifth Dimension Systems Ltd’s relationship with you in relation to this website.

The term “Fifth Dimension Systems Ltd” or “us” or “we” or “Accounting Software Direct” refers to the owner of the website whose registered office is Charnwood Court, Nantgarw, Cardiff, CF15 7QZ. Our company registration number is 03390115. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
• You may not create a link to this website from another website or document without Fifth Dimension Systems Ltd’s prior written consent
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales

Our Price Promise:

• The product you identify must be the same as offered by accountingsoftwaredirect.co.uk and in stock available to purchase
• The competitor price must include next business day delivery
• Offer only applies to brand new products originating from the UK
• Competitor prices may be subject to written verification
• The price promise is only valid at the time of purchase and the competitor price must be valid on that day of purchase
• Bankrupt stock lines are excluded
• This offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items
• We reserve the right to ask for written proof of a competitor’s offer before we beat the price
• The price promise cannot be used in conjunction with any other offer

All prices shown on this web-site are shown exclusive of VAT.  

Any VAT that is due on purchasing an item will be calculated during the checkout process and added to your basket total before you place the order, allowing you to review the VAT-inclusive total.

Delivery Charges and Times

Regular Delivery Details
accountingsoftwaredirect.co.uk provides a range of software to help run your business. All our products can be delivered UK wide to your home, place of work or other address of your choosing.

If the item you are purchasing is showing as 'In Stock' and we receive your order by  noon (Monday to Thursday) we will despatch it promptly for next working day delivery. Orders placed before noon on a Friday will be despatched on the next working day. There will be unavoidable exceptions to this on Public Holidays and on days adjacent to them. 

Normally our courier partner makes deliveries between 08.30 and 17.30.

Our next day delivery is free.

For items that are made to order or out of stock, please see the Availability box for estimated delivery times on these products.

Please note that every effort is made by us and our courier to deliver your order within the specified time, however there may be occasions when we are unable to deliver your order within the specified time. In such circumstances we will endeavour to contact you in order to advise you of the situation.

Please note that no claim for compensation will be considered for any consequential losses incurred as a result of late delivery.

Our courier partner will make one attempt to deliver a consignment during normal working hours. Subject to the point below, if they cannot obtain a receipt at the relevant delivery point they may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point and, if successful, they will leave at the relevant delivery point details of the address at which delivery has been effected. If the Consignment has not been delivered, they will return it to their premises, after leaving at the relevant delivery point a request for the consignee to contact them to make alternative delivery arrangements. If no such contact is made within a reasonable time they will return the Consignment to accountingsoftwaredirect.co.uk at the Customer's cost.

If, on attempting to deliver a Consignment to a school or similar institution, they find that such school or institution is closed for holidays or other reason, they may apply a storage charge for retaining the Consignment at its premises and shall be allowed a reasonable time to deliver the Consignment once the school or institution re-opens.

Our courier partner only offers a guaranteed next day service to the UK Mainland. For Scottish Highlands and offshore islands and Northern Ireland the delivery times are extended to 48 hours although it is possible on occasions that they will try and deliver to these areas on a 24 hour service.

Shipping and Handling
You can find out about the status of your order at any time by contacting our sales team on 0345 8944 650. If you receive products in an unsatisfactory condition please retain all relevant documentation so that an insurance claim can be made against the courier's insurers.

Returns Policy
Products are under no circumstances sold on a sale or return basis. Should you wish to return a product (at your own expense) and the Company at its absolute discretion may agree to such, a 25% handling charge plus VAT may be levied. Such products must still be in the original packaging and unopened. The relevant credit and refund will be raised within 30 days and refunded via the original payment method.

Returns (Faulty goods)
If the goods were delivered 30 days ago or less, we will offer to refund or replace confirmed-faulty goods once returned as per our returns procedure. The company will help to arrange a resolution under the manufacturer's warranty for items reported after the 30-day period.

Goods damaged in transit
The company must be notified within 24 hours of receipt of an item damaged in transit. All of the packaging the item was shipped in should be retained, if the packaging is obviously damaged refuse the delivery or only sign for the items as 'Damaged Packaging, items not inspected'. If the packaging and goods inside are obviously severely damaged refuse the delivery entirely. Once the damaged items are received back in accordance with our returns procedure we will send a replacement product or, if this is not possible, provide a full refund. Once the goods have been delivered and signed for in good condition responsibility passes to the customer. Goods endorsed as 'received in good condition' or not notified within 24 hours as damaged cannot be guaranteed a replacement product.